The primary purpose for IPW obtaining personal information is to provide psychological assessment, counselling and consulting services to individuals, couples, and families in a responsible and professional manner. For example, information may be collected about a client’s health history, family history, physical and psychological condition, and social situation to help assess what their needs are, advise them of their treatment options and help them to receive the treatment they desire.

Rarely does IPW collect such information without the client's express consent, but this might occur in an emergency (e.g., the client is unconscious) or where it is believed the client would consent if asked, and it is impractical to obtain consent (e.g., a family member passing a message on from a client and there is no reason to believe that the message is not genuine). 

Other Related Purposes:

Obtaining personal information by IPW is to establish a baseline of health and social information. This allows identification of changes occurring over time as part of the provision of psychological services.

To advise the general public (or previous and ongoing clients) of special events, resources or services, such as trainings or new therapeutic services in development, that are available through IPW, and to make such services or resources accessible to the public. Only that personal information necessary for this purpose is collected. (For example, a first name and email address would be the only required information for a newsletter subscription. No other personal information would be necessary to receive free newsletters).

To advise the general public (or previous and ongoing clients) of resources that are independent of IPW. Previous or ongoing clients have previously given consent to receive such information.

For collecting personal information to invoice clients for services provided by IPW to process credit card payments, insurance, to collect on unpaid accounts, or charge for no shows or late cancellations. 

To advise clients that their service should be reviewed (e.g., Treatment Plan Reviews to ensure the service is still relevant to their needs).

Only individuals associated/affiliated with IPW will contact you:

In response to a question or suggestion initiated by you,

In accordance with your prior consent to be contacted, (i.e. to complete feedback evaluations about the process of counselling, or to receive newsletters or promotions for upcoming events such as workshops, etc.), or

As necessary to conduct the normal business affairs associated with the provision of services that you have initiated (i.e. scheduling matters, collecting on overdue accounts, reminders about upcoming appointments, follow-up to services being provided, etc.).

If you choose at any time to provide personal information such as your name, contact information (i.e. email address or telephone number) or any other personal information via email, online form, paper-and-pencil format, or otherwise, be assured that this information will never be given out, sold to advertisers, or used for any purpose other than what you intend.

Our website may collect and use your personal information for the following purposes:

• To run and operate our site.
• To display content on the site correctly.
• To improve customer service.
• To help us respond to your customer service requests and support needs more efficiently.
• To personalize your user experience.
• To understand how our users as a group use the services and resources provided on our site.
• To improve our site.
• To improve our products and services.
• To run a promotion, contest, survey or other site feature.
• To send information to you that you agreed to receive about topics we think will be of interest to you.
• To send periodic emails, which may include electronic newsletters and/or autoresponder series of emails.
• To respond to your inquiries, questions, and/or other requests.

IPW does not collect any private, personally identifiable information about you without your knowledge. Our official website collects only the personal information you provide and only uses that information for the purpose you provided it (e.g., to respond to email, to register for a course, to subscribe to a newsletter, to provide feedback about progress, etc.). No personal information whatsoever is required or requested in order for you to access the information and services on our official website. No one accessing this website will ever be required to subscribe to any newsletters or services.