Introduction

Intake Psychotherapy & Wellness, LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws to ensure the confidentiality and security of your protected health information (PHI). This Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive SMS messages from us.

Information We Collect

When you opt in to receive SMS messages, we may collect:

• Your phone number
• Your consent to receive SMS messages
• Your email address
• Your basic contact information
• Your messaging history

How We Collect Your Information

We collect your information in the following ways:

• Directly from you – When you complete a form, request services, or contact us.
• Automatically – When you interact with our website or digital platforms.
• From third parties – When we receive information about you from authorized sources.

How We Use Your Information

We use the information collected to:

• Send SMS messages you have opted in to receive.
• Provide updates, promotions, or other relevant content based on your preferences.
• Operate and improve our business services while complying with HIPAA regulations.

Disclosure of Your Information

We may share your information in the following circumstances:

• With affiliated companies – To support business operations. All affiliated companies have signed a Business Associate Agreement (BAA) to ensure compliance with HIPAA and our privacy policies.
• With third-party service providers, business advisors, or consultants – To assist in delivering our services, provided they also comply with HIPAA privacy and security standards.
• In business transactions – Such as mergers, acquisitions, restructurings, or financing transactions, where all involved parties must adhere to HIPAA regulations.
• As required by law – To comply with legal obligations, administrative orders, or to assert or defend legal claims.

We do not share your personal information, phone number, or SMS consent data with third parties or affiliates for marketing or promotional purposes.

HIPAA Compliance and Protection of Your Information

We take reasonable and appropriate security measures to protect your personal information and PHI from unauthorized access, disclosure, or misuse. Our systems and communication practices adhere to HIPAA compliance standards, including encryption, secure storage, and restricted access controls.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes that materially affect your privacy rights, we will provide notice on our website before the changes take effect. We encourage you to review this policy regularly for the latest updates.

How to Contact Us

You can reach us directly at 888-988-3008. You may also contact us via text by sending “NEED ASSISTANCE.”Please note that texting is strictly for scheduling a therapy consultation. Any other inquiries will not be addressed through this method.

Emergency and Crisis Assistance

We do not provide immediate or emergency services. If you are experiencing a crisis or require urgent assistance, please seek immediate support by:

• Visiting your local hospital.
• Calling 911 for emergency assistance.
• Calling or texting 988, the Suicide & Crisis Lifeline.

Your well-being is important to us, and we strongly encourage you to reach out to the appropriate emergency services when needed.